Privacy Policy – payung44

payung44 ("payung44", "we", "us", "our") is the data controller responsible for the personal data processed in connection with the payung44 platform, accessible at payung44.club. payung44 operates under international gaming authority licensing, which imposes specific data protection and player privacy obligations.

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, you may contact payung44 at: [email protected]

payung44 collects personal data in the following categories, depending on your interaction with the Platform:

2.1 Registration Data. When you create a payung44 account, we collect your full name, date of birth, email address, username, and country of residence. This data is required to establish and maintain your account and to verify your eligibility to use the Platform (including age verification for the 21+ requirement).

2.2 Identity Verification (KYC) Data. As required under international gaming authority licensing, payung44 performs Know Your Customer (KYC) verification before processing your first withdrawal. This may include a copy of your national identity card (MyKad), passport, or other government-issued identification document, together with proof of address documentation.

2.3 Financial Data. When you make a deposit or withdrawal, payung44 collects transaction data including the payment method used (e.g. Touch n Go eWallet account identifier, Boost reference, Maybank account details, Visa or Mastercard partial card number), transaction amounts in MYR, and timestamps. payung44 does not store full card numbers or CVV data — payment processing is handled by certified third-party payment processors.

2.4 Gameplay Data. payung44 records data relating to your use of the Platform, including game sessions, bet amounts, win and loss records, sportsbook activity, and promotion claims. This data is maintained as required by our licensing obligations and for dispute resolution purposes.

2.5 Technical Data. When you access payung44, our servers automatically collect certain technical information including your IP address, browser type and version, device type, operating system, referring URL, session duration, and pages visited. This data is collected for security monitoring, fraud prevention, and platform performance purposes.

2.6 Communication Data. If you contact payung44 support via live chat or email, we retain records of those communications including any personal data contained therein, for quality assurance and dispute resolution purposes.

payung44 uses the personal data collected for the following purposes:

• Account administration — creating and maintaining your payung44 account, processing the payung44 Login authentication, and providing access to Platform features;
• Identity and age verification — fulfilling our obligation under international gaming authority licensing to verify that all players are 21 years of age or older;
• Transaction processing — processing deposits and withdrawals in MYR via your selected payment method (Touch n Go eWallet, Boost, FPX, and major Malaysian banks);
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access;
• Regulatory compliance — meeting our obligations under international gaming authority licensing, including record-keeping, anti-money laundering (AML) screening, and responsible gaming requirements;
• Customer support — responding to your queries, resolving disputes, and managing complaints;
• Platform improvement — analysing aggregated usage data to improve the performance, design, and feature set of the payung44 Platform;
• Marketing communications — sending you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time via your account settings or by contacting support.

payung44 processes your personal data on the following legal bases:

• Contract performance — processing necessary to fulfil the agreement between you and payung44 as established by the Terms & Conditions;
• Legal obligation — processing required to comply with our obligations under international gaming authority licensing, anti-money laundering legislation, and applicable data protection law;
• Legitimate interests — processing for fraud prevention, security monitoring, and platform analytics, where our legitimate interests are not overridden by your rights;
• Consent — processing for direct marketing communications, where consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

payung44 does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

5.1 Payment Processors. Financial transaction data is shared with certified third-party payment processors (including FPX operators, eWallet service providers such as Touch n Go and Boost, and card networks) solely to facilitate deposits and withdrawals. These processors are contractually bound to process your data only for the stated purpose.

5.2 Game and Platform Providers. Gameplay data is shared with certified game providers to the extent necessary to deliver and audit game outcomes. Providers are required to maintain appropriate data security standards.

5.3 KYC and AML Providers. Identity verification data may be processed by third-party KYC and anti-money laundering screening services, as required under our international gaming authority licensing obligations.

5.4 Regulatory and Law Enforcement Authorities. payung44 may disclose personal data to regulators, licensing authorities, law enforcement agencies, or courts where required by law, court order, or regulatory direction.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of payung44's business or assets, personal data held by payung44 may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms.

payung44 retains your personal data for as long as your account remains active and for a period thereafter as required by our international gaming authority licensing obligations, applicable anti-money laundering legislation, and data protection law. In practice, this typically means account and financial records are retained for a minimum of five years following account closure.

Where data is no longer required for any legitimate purpose, payung44 will securely delete or anonymise it. Technical data such as server logs may be retained for a shorter period sufficient for security and fraud prevention purposes.

payung44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and payung44 servers;
• Encrypted storage of sensitive data including passwords (hashed and salted) and financial identifiers;
• Role-based access controls restricting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available for player accounts via the payung44 Login settings.

Notwithstanding these measures, no system is completely secure. You are responsible for maintaining the confidentiality of your payung44 Login credentials. Contact support immediately if you suspect unauthorised access to your account.

The payung44 Platform uses cookies and similar tracking technologies to support Platform functionality and analyse usage patterns. Cookies used by payung44 fall into the following categories:

• Strictly necessary cookies — required for payung44 Login session management and basic Platform operation. These cannot be disabled without impairing Platform functionality.
• Analytics cookies — used in aggregated, anonymised form to understand how players interact with the Platform, which pages are visited most frequently, and where technical issues occur.
• Preference cookies — used to remember your settings such as language preference, odds format, and notification preferences.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using payung44, but may affect certain preference and analytics features.

Subject to applicable data protection law and our licensing obligations, you have the following rights in respect of the personal data payung44 holds about you:

• Right of access — to request a copy of the personal data payung44 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right of erasure — to request deletion of your personal data, subject to our overriding legal and regulatory retention obligations;
• Right to restrict processing — to request that payung44 limits the processing of your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object — to object to processing based on legitimate interests, including direct marketing.

To exercise any of the above rights, contact payung44 at [email protected]. Requests will be acknowledged within 5 business days and resolved within 30 days, subject to identity verification requirements.

The payung44 Platform is strictly restricted to individuals aged 21 years and above. payung44 does not knowingly collect personal data from individuals under 21. If payung44 becomes aware that personal data has been collected from a person under 21, the associated account will be suspended immediately, the data will be deleted, and any balance held in the account will be forfeited.

If you are a parent or guardian and believe your child has created an account on payung44, please contact support immediately at [email protected].

payung44 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via the email address on file. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the payung44 Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

For any questions, concerns, or requests relating to this Privacy Policy or payung44's data practices, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 via the site widget

Related policies: Terms & Conditions  ·  Responsible Gaming